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Instructional Designer

EXPERIENCE

Instructional Designer

MAY 2024 - PRESENT

-Build training on existing processes, regulations, and products.

- Implemented process improvements for the design process and team project tracking.

- Oversaw the content lifecycle—publishing, maintaining, and archiving knowledge across internal platforms like Asana and SharePoint.

- Utilized analytics to measure content impact and inform continuous improvements.

Instructional Designer

MARCH 2021 - MAY 2024

- Curriculum owner for Marketing Support, OnStar Business Center, and the Members Services lines of business.
- Build training on new products launched and use of proprietary software
- Lead T3s and train the trainers for all trainings launched within the business unit curricula.
- Facilitate training as needed.

- Create course outlines and Storyboards for modules.

- Compose scripting, record, and edit audio for eLearning.

Senior Instructional Designer

JUNE 2020 - MARCH 2021

- Supported the Customer Service Representatives across five lines of business.
- Preformed Needs Analysis with clients and stakeholders
- Collaborated with Subject Matter Experts to build refreshers and modules.
- Specialized in creating CBTs/WBTs to help increase learner retention and provide additional practice scenarios.
- Used Chunking and increased learner interaction to keep training times to a minimum
- Use of tools such as Adobe Captivate, Adobe Animate CC, Adobe Illustrator, Photoshop, Articulate Storyline, and Cerego.

Instructional Designer

MAY 2019 - JUNE 2020

Training Intern

MAY 2018 - AUGUST 2018

This position is for the Continuous Improvement team. This means the team focuses on holding our training team members accountable and coaching them up on areas of improvement. While in this position I:

- Perform needs analysis with clients and SMEs in alignment with ADDIE
- Develop and design course designs, learners’ aids, participant guides, job aids, and visual aids.
- Develop standards and processes for both course design evaluation and material evaluations.
- Implement training to better educate them on training standards and best practices.
- Use of Kirkpatrick's Model, Blooms Taxonomy, and CPR model from the Bob Pike Group

- Create training materials (Manuals, workbook, Skillos)

- Host break outs and created events that focused highly on communication, trust, and other vital skills for a team.

- Created and wrote proposal with team of interns for a large conference for all of training within the family of companies

Education